Shipping Information

UPS packages are shipped every day with the exception of weekends and holidays.  Please review the delivery map before selecting any shipping options These services are available in all 50 states. UPS (Quantum View) notifies our customers by email at the end of each day with information on tracking and the scheduled delivery date. Please verify the email address listed on your order for accuracy. Note: UPS can not ship to a post office box.

Shipping cost - is your system accurate? Our system is tied to the UPS shipping tables and is very accurate. However, the system does have limitations. In some situations the system may be incorrect. These situations involve oversized items (width + height X 2 + length) longer than 59.5 inches for oversize #1, items (width + height X 2 + length) longer than 84 inches for oversize #2, and orders which include an antenna. Freight is adjusted for these situations to reflect correct shipping cost's. Fuel surcharge- our system does not add the fuel surcharge charged by UPS. We add the fuel surcharge to the order and the dollar amount of the order is adjusted up by the current percentage.
Example 1 - An order that includes items such as an antenna bracket, coax and antenna grouped as one order. The system will calculate 2 boxes required. This is not correct in most cases and shipping cost will be adjusted down to a 1 box shipment if only 1 box is required.
Example 2 - For an oversized item such as a 4 foot or longer antenna or an antenna that includes a whip requiring a box (width + height X 2 + length) longer than 59.5 inches. The system does not add the oversize fee ($6) charged by the carrier. Freight is adjusted up to reflect the correct shipping cost.
Fuel Surcharge - UPS charges 4.75% of the shipping amount for ground and 16% of the shipping amount for air freight and international shipments. We add the fuel surcharge to the order and the dollar amount of the order is adjusted up by this percentage to reflect the correct shipping cost.

Shipping your equipment to us for repair - Please call for an RA number before shipping an item to our facility. The RA number must be printed on the outside of the box. A package received without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

UPS Ground Service is the most cost effective method of shipment. The UPS map shows delivery timeframe's for ground service. In determining the delivery day do not count the day of shipment as well as weekends and holidays. 

UPS 3 Day Select is a cost effective expedited service. The package is delivered typically by end of the third business day. In determining the delivery day do not count the day of shipment as well as weekends and holidays. 

UPS 2 Day Air is fast and reasonable for the service received and is available for all 50 states. The package is delivered typically by end of the second business day. In determining the delivery day do not count the day of shipment as well as weekends and holidays.

UPS Overnight is an extremely fast method of delivery. The service is available from the 48 contiguous states and limited addresses in Alaska and Hawaii. The package is delivered typically by 3:00 p.m. the next business day. In determining the delivery day do not count the day of shipment as well as weekends and holidays.
Saturday delivery is available as an add in service to most destinations. UPS charges $12.50 as an additional fee for this service. If you require the package delivered on a Saturday just specify this in the note section upon check out. We will add the $12.50 UPS service fee to the order and ship the package as a Saturday delivery. This service is not available for ground, second day air and three day select shipments.

Signature required - We ship packages with no signature required as a default providing the bill to and ship to address on file with your credit card's issuing bank are the same address. We require the shipment sent signature required if the order specifies a different ship to address other than the bill to address on file with your credit card's issuing bank. We will add the $2.25 UPS fee to the order. The dollar amount of the order is adjusted to reflect this additional charge. If you prefer the shipment sent signature required, specify this in the note section upon check out. UPS charges $2.25 for a signature required shipment. The dollar amount of the order will be adjusted by us after receiving the order to reflect this additional charge. Pay Pal requires all orders of $200.00 or more ship signature required even if the bill to and ship to are the same.

Minimum orders - We have no set minimum order. Regardless of how small an order may be, we are happy that you selected us and appreciate your business.

Address Corrections (customer redirects) An error as simple as a zip code or street address will result in an address correction by UPS.  When this occurs UPS charges $5.00 for a ground package and $10.00 for an air package.  Please make certain to review the ship to address for accuracy. Address correction/customer redirects expenses will be passed along to the customer that placed the order upon notification by UPS of the additional charge.

Late deliveries - We must be informed via email within 2 business days in the event an item arrives late (after the scheduled delivery date per the Quantum View email). When a package arrives later than it's guaranteed delivery date we can file for a shipping adjustment. We credit the credit card or Pay Pal account used once the adjustment claim has been settled.

Damaged deliveries - We must be informed within 2 business days via email in the event an item arrives damaged. We treat UPS claims as a priority and will file a claim within one business day from the day we were informed. The box, packing materials, and the damaged item should be kept in the event UPS request's and inspection. An item that is priced $30 or less including freight will be replaced in a timely fashion without waiting for the claim process to be completed by UPS. Items priced for more than $30 including freight will be replaced once UPS has settled the claim. This offer is for US shipments only.