Welcome to Clay's Radio Shop

Return Authorization Number (RA)
Please call for an RA number before shipping an item to our facility for a return, exchange, or in house repair. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

Warranty Policy- Cobra CB radios
We are an authorized Cobra CB radio warranty service center. Cobra CB radios may be returned to us within the manufactures warranty period for a warranty repair. Cobra offers no freight reimbursement. The customer is responsible for freight to and from our facility. The original purchase receipt must be included with the item along with a description of the symptoms you are experiencing. Please call for an RA number before shipping an item to our facility. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

Products with (Repair Only) Warranty offered by the manufacture of the product. The decision to repair or replace the item is determined by the manufacture. They do not give us the authority to make that decision. A defective item must be returned to the manufactures warranty service center for a warranty repair. Cobra 10-meter radios, Connex 10-meter radios, Galaxy CB and 10-meter radios , General 10-meter radios, Ranger CB and 10-meter radios, and Magnum 10-meter radios must be shipped to the manufactures warranty service center for a repair while in warranty. Please refer to the phone number below and call for an RA number before shipping the item to the manufacture for a warranty repair. Product that has been altered from the factory stock (out of the box) condition should be put back to the factory stock (out of the box) condition before shipping the item to the manufactures warranty facility in order to retain the manufactures warranty. We offer a prep for return service at a reasonable rate. Details on this service can be found below.

Prep for return service 
Prep for return service applies to items that were ordered with services and can not be sent back to the manufacture in the present condition without voiding the manufactures warranty.
Examples: Transceivers (such as toy installs, tune up’s, or any other internal modification) or Helmets (such as helmet headset installations)

This service is priced per occurrence. The fee varies depending upon the extent of the service that was originally ordered and the shipping costs to the manufacture and back to the customer. An estimate can be calculated once we receive and diagnose the defective item.
In some situations it may be more financially feasible to repair the equipment in house if the failure is minor as compared to cost involved in a prep for return. We exercise judgment and will inform you if we determine an in house repair is more feasible than a prep for return.

Prep for return service includes checking the item in order to verify the defective condition, removing the helmet headset (for helmets), removing all internal modifications, de-tuning back to stock specs, contacting the manufacture for an RA number, shipping the defective item to the repair facility. Once the defective item has been returned to us from the manufactures repair facility we re-install the helmet headset (for helmets), re-install all internal modifications, re-tune the radio back to the specifications the radio was set at when it was received from the customer and shipping the radio back to the customer.

If you intend on using our prep for return service please call us for an RA number. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

Items with an in house warranty - such as coax cable, antenna mounting brackets, antenna stud mounts, power cords, fuseable links, in house-installed helmet headsets, radio microphones, noise filters, in house installed- noise toys and roger beep, in house refurbished CB radios and in house refurbished 10-meter radios are warranted for a period of 30 days with the exception of  in house refurbished CB and 10-meter radios. In house refurbished CB radios are warranted for three months and in house refurbished 10-meter radios are warranted for six months. Our warranty covers defects in material and workmanship. Neglect and abuse are not covered. Our warranty is null and void in the event another shop works on or tampers with equipment that falls under our warranty policy. No exceptions will be made concerning this circumstance.

Warranty - Performance related modifications: We offer a thirty day money back satisfaction guarantee on all performance related modifications. If you are not completely satisfied for any reason with our performance service the radio must be returned to us. We will remove all modifications and restore the equipment back to stock factory specifications and issue a credit back to the original credit card used for the entire dollar amount (excluding freight) originally charged for the performance related modification. The customer is responsible for the shipping cost's to our facility and we are responsible for the shipping cost's back to you only in the event a fault or defect is found (UPS Ground or Equivalent Shipping Methods Only). If no problem is found the customer will be responsible for the shipping cost's to and from our facility. This offer is good for orders placed within the continental borders of the USA. International orders include Hawaii, Canada and Mexico territories.

What is not covered under warranty:
Amplifiers- We do not warrant output finals. Final damage is caused by the following circumstances - Operating the equipment with high antenna SWR, exceeding the duty cycle of the amplifier, hooking the positive line to 24 volts, polarity reversal, lightening strikes, antenna discharges, and latching up.
Transceivers- We do not warrant output finals, the receivers front end, and damage to the fail safe circuit.
Final damage is caused by the following circumstances - Operating the equipment with high antenna SWR, lightening strikes, and antenna discharges.
Damage to the receivers front end is caused from overdrive, lightening strikes and operating the equipment in a storm or a sand storm. A storm or a sand storm will charge the antenna system. When the antenna discharges you will hear a pop or spark type sound through your speaker.
The fail safe circuit is designed to fail and limit damage to the transceiver when the transceivers polarity has been reversed and when the transceiver has been subjected to a voltage surge.

Explanations: The following circumstances are outside of our control and are not considered defects in material or workmanship.
Exceeding the duty cycle - An amplifier has a duty cycle. The duty cycle is the amount of time the amp can be keyed up verses the amount of time it should be un keyed. If you key for to long a period of time or do not un-key for a long enough period of time the finals will overheat and become damaged.
Latching up - using an incorrect coax jumper length- usually a jumper that is to short. A short coax jumper may cause the amplifier to latch up and not un-key. The amp may un key on certain channels and latch up on other channels. This will cause damage quickly. Short coax jumpers are not recommended even if the SWR is low with the jumper.
Overdrive - Overdrive is a situation where another radio user keys up close to you with a high output amplifier. Another radio user does not have to be on the same channel to cause damage.
Antenna discharge - The antenna system can become charged during a storm or a sand storm. When the antenna discharges you will hear a pop or spark type sound from the speaker. We recommend disconnecting the coax from the equipment quickly if you experience this situation. The receivers front end can be damaged and the transmitting final can also be damaged if you key the mike while the antenna is charged.
Polarity reversal - Polarity reversal is hooking the positive line to negative and the negative line to positive. This can also be caused from connecting the power plug into the transceivers power jack backwards. It will not plug in all the way but will make an electrical connection. The fail safe circuit is designed to fail and limit damage to the transceiver when the transceivers polarity has been reversed or the transceiver has been subjected to a voltage surge. Under these circumstances the fail safe is designed to short and burn the fuse. If you use a fuse with a higher amperage rating than recommended the fail safe may burn open and will not limit damage. When the fail safe circuit is damaged the fuse will burn when the transceiver is hooked up. Once the fail safe has been damaged it must be replaced.

Returning equipment for a warranty repair - In the event an item must be shipped back to us the customer is responsible for shipping cost back to us and we will pay shipping back to the customer for thirty days from the original shipping date. We will provide ground shipping method via UPS, Fed Ex or USPS. Shipping is offered as part of our warranty policy for shipments within the continental US only. Please call for an RA number before shipping an item to our facility. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

Shipping Address - 402 Palo Pinto Street, Weatherford, TX 76086

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